Privacy Policy

1. Introduction

This Privacy Policy explains how Haven & Whiskers collects, uses, stores and protects your personal information when you visit our website, place an order or otherwise interact with our services. By using our website, you acknowledge the practices described in this Policy.

2. Who We Are

Haven & Whiskers is an online retailer offering personalised pet portraits and custom keepsakes. We act as the data controller for the personal information collected through our website unless otherwise stated.

3. Information We Collect

We may collect information that you provide directly, including your name, email address, billing and shipping address, telephone number, payment-related information, photographs submitted for personalised products and any communications you send to us. We also collect certain technical information automatically through cookies and similar technologies.

4. How We Use Your Information

We use your information to process and fulfil orders, create personalised artwork, provide customer support, communicate with you, improve our website, prevent fraud, comply with legal obligations and, where permitted, send marketing communications.

5. Legal Bases for Processing

Where the GDPR applies, we process personal data on the basis of contractual necessity, legal obligations, legitimate interests and, where required, your consent.

6. Sharing Your Information

We may share information with trusted service providers such as Shopify, payment processors, shipping partners, website hosting providers, analytics providers and marketing platforms solely to operate our business. We do not sell your personal information.

7. International Transfers

Your information may be transferred to and processed in countries outside your country of residence. Where required, we implement appropriate safeguards for international data transfers.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes and enforce our agreements. Customer photographs are retained only as long as reasonably necessary for order fulfilment unless a longer retention period is required by law or expressly authorised by you.

9. Security

We implement reasonable technical and organisational measures designed to protect your personal information against unauthorised access, disclosure, alteration or destruction. However, no online system can be guaranteed to be completely secure.

10. Cookies

Our website uses cookies and similar technologies to remember preferences, analyse website performance, personalise content and measure advertising effectiveness. You may manage cookie preferences through your browser settings where available.

11. Your Rights

Depending on your location, you may have rights including access, correction, deletion, restriction of processing, objection, data portability and withdrawal of consent. You may contact us to exercise these rights, subject to applicable law.

12. Children's Privacy

Our services are not directed to children. We do not knowingly collect personal information from individuals below the applicable age of digital consent.

13. Third-Party Services

Our website may contain links to or integrate third-party services. Those services operate under their own privacy policies, and Haven & Whiskers is not responsible for their privacy practices.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The revised version will become effective when published on our website unless otherwise required by law.

15. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: